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Auditor

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1. How do I find out what my real estate taxes are?

Real Estate taxes are handled by the County. They can be reached by phone at (937) 547-7308 or via the web.

2. Is this the County Auditor?

No, the Darke County County Auditor can be reached at (937) 547-7310.

3. Where can I find a copy of a City ordinance?

The Clerk of Council can provide a copy of City legislation for you at your request. Legislation is also available online.

4. Do I need a permit for door-to-door sales?

Effective March 22, 2023, soliciting is no longer allowed within the City of Greenville limits. Per Ordinance #23-27 passed on February 21, 2023, City Council effectively amended Section 852.03 of the Greenville Codified Ordinances to no longer allow Peddlers and Itinerant Vendors in the City of Greenville, in addition to repealing Sections 852.05 and 852.06 regarding License Fees and Regulations.

5. How do I search unclaimed funds?

Unclaimed funds for the City of Greenville can be located 

here.

6. What precinct do I live in?

Please reference the following map.

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Bid Request

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1. Where can I view current request for bids the City is seeking?

The City of Greenville advertises bid request in the local newspapers and on this web-site.
You can also contact kbenge@cityofgreenville.org with inquiries.

online.

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Fire

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1. How do I obtain a copy of a fire report?

An official fire report can be obtained at:
Greenville Fire Department
100 Public Square
Greenville, OH 45331
Please be advised that it usually takes three (3) business days for the fire report to be prepared. A $0.05 per page copy fee is required to be paid before a report can be supplied. For report requests via US Mail, a self-address, stamped envelope must be supplied to provide the report.

2. How many Fire Stations are in the City of Greenville?

The City of Greenville has one firehouse located in the city at 100 Public Square.

3. What is the ISO rating of the City of Greenville?

The Insurance Services Office has determined a Public Protection Classification of 4 for the City of Greenville.

4. Are there always Firefighters on-duty at the Greenville Fire Department?

Yes, there are always firefighters on-duty in the station; however, the firefighters may not be there due to them responding to an emergency incident or may be out of the station performing training or other details such as fire safety inspections, checking fire hydrants, performing pump tests, etc.

5. How many Firefighters are at the fire station?

The number of Firefighters assigned to the firehouse can range from five (5) to seven (7). Each shift is composed of a Captain, Lieutenant, and five firefighters. The number of Firefighters at the firehouse varies according to the number that may be off-duty on approved leave during each shift.

6. What kind of work schedule does a Firefighter have?

A Greenville Firefighter works 53 hours per week. This is accomplished by three shifts working 24 hours on-duty and 48 hours off-duty with a “Kelly Day” every two months. This schedule works out to be 114, 24-hour days (2736 hours) per year.

7. What is a typical workday for a Firefighter?

The Shift Captain assigns fire station duties to the crew for that day. Duties include apparatus checks, cooking, cleaning, and hydrant inspecting/testing. Firefighters also participate in community events and in-service training activities. The in-service training involves classroom instruction and hands-on training. Incidents may interrupt assigned duties, such as emergency and non-emergency incidents, which includes but are not limited to residential, commercial, vehicle, or trash fires, motor vehicle accidents, and fire alarms.

8. Are there ranks among the Greenville Firefighters? If so, what are they? How is a Firefighter promoted?

The Greenville Fire Department has three officer promotional opportunities for firefighter advancement. The sequences of ranks for promotion are:

• Firefighter to Fire Lieutenant
• Fire Lieutenant to Fire Captain
• Fire Captain to Assistant Fire Chief
• Assistant Fire Chief to Fire Chief

Promotions in the Department are based on Civil Service Testing.

9. Who is in charge of the Greenville Firefighters?

The Fire Chief leads the Fire Department and reports to the Safety/Service Director who is appointed by the Mayor to provide overall management and leadership of the Greenville Fire Department.

10. What does the fire department do on a fire scene?

The primary duties of the firefighters are to search any building that is or could be occupied for people that may need rescued and to extinguish the fire. Additional companies are charged with supplying water to the first engine, to be on standby to serve as backup for the first crew, gain access through “forcible entry”, and “ventilate” (the process of removing heat and smoke).

11. What is your Department’s average response time to an emergency?

Our average response time is 4.63 minutes (all calls, emergency and non-emergency).

12. How many fires does your Department respond to each year?

Greenville Firefighters respond to an average of 506 emergency calls in the City of Greenville annually. Greenville Firefighters also respond to an average of 25 mutual aid calls annually.

13. What was the biggest fire in the history of Greenville?

The City of Greenville has experienced several large fires in its history.
Several of these notable fires are:

• Palais Garden, Wayne Street, January 23, 1929 – one boy killed
• Sherman-White Poultry Plant, December 12, 1932 – Firefighter George E. Grossman killed in the line of duty
• Treaty Co. Foundry, Gray Avenue, July 14, 1941
• Producer's Creamery, Gray Ave., March 6, 1947 – 3 killed, 1 injured
• Cedar Point Auto Wrecking Co., 36 East, April 6, 1948
• Fairgrounds Secretary's Office, December 3, 1949
• Greenville Country Club, 36 East, January 30, 1951
• Treaty Company, Gray Avenue, April 23, 1951
• Fairgrounds Stock Pavilion, February 14, 1954
• Fairgrounds Horse Barn, March 2, 1954
• Hobart Brothers, Martin Street, December 4, 1957
• Basil Grubbs, Hall Street, May 3, 1966
• Darke County Tile Mill, Chestnut Street, August 13, 1976
• Darke County Home, 127 South, August 13, 1976
• Residential Fire, Martin and Warren Streets, February 14, 1991 – 4 Firefighters’ trapped and rescued via ladder
• Residential Fire, 112 Montgomery Street, September 16, 2007 – 5 killed, 4 injured
• Warehouse Fire, 126 West Third Street, July 16, 2010 – Arson fire, two person’s convicted

14. What do I do when I see an emergency vehicle approaching when I am driving?

Motorists should pull their vehicles safely to the right when an emergency vehicle is approaching. It is not recommended to stop in the middle of the road or proceed through an intersection against the signals. Remember to safely pull to the right and stop.

15. Why do I see fire trucks at the grocery store or at other stores?

Firefighters work 24-hour shifts, which require grocery shopping for food to cook, and shopping at other stores for other items needed to stock the firehouse or purchasing items for making repairs to the fire apparatus or other equipment.

16. Why do the fire trucks turn on their lights to back into the station?

Greenville fire stations are not equipped for the fire apparatus to pull through the bays. Therefore, it requires the fire apparatus to back into the fire station. In an effort to back the fire apparatus into the bay the driver of the fire apparatus turn on the emergency lights (red lights) to warn all vehicles
to stop.

17. Why does the fire engine respond to auto accidents?

The Greenville Fire Department is dispatched to all auto accidents that have injuries or other hazards to the public reported to the dispatch office. In many instances, auto accidents require Firefighters to remove injured persons who are trapped. The Greenville Fire Department has special tools and equipment (Jaws of Life) for this purpose. Firefighters also assess the
scene for hazards, such as fuel leaks and downed power lines, to disable airbags and auto batteries that may need disconnecting for the safety of injured persons and emergency personnel working at the incident scene. In addition, all Greenville Firefighters are certified as Emergency Medical Technicians and assist with the medical care of injured patients.

18. What does it mean when my smoke alarm chirps?

The smoke alarm will chirp when it’s time to replace the battery. We encourage residents to change the smoke alarm battery when they change their clocks for Daylight Saving Time in the spring and fall each year. If you cannot change the battery on your smoke detector, contact the Fire Department at 548-3040 and we will do it for you.

19. What should I do if I need a smoke detector?

Smoke detectors are available at many retail stores. If you cannot afford one, contact the Fire Department at 548-3040 and we will provide one for you.

20. Is it possible to tour the fire station?

Yes, to request to visit the fire station call 937-548-3040.

21. Does the Greenville Fire Department refill fire extinguishers?

Unfortunately, the Greenville Fire Department does not refill fire extinguishers. It is recommended that you contact a commercial fire Updated: 9/27/2011 Page 5 of 7 extinguisher company for recharging. A listing of commercial fire extinguisher companies can be found in the local phone directory under fire extinguishers/equipment. Many household fire extinguishers cannot be recharged and must be discarded after use. An annual inspection of the expiration date is encouraged to ensure that the manufacturer date has not expired.

22. When should I call 9-1-1?

The Greenville Fire Department recommends dialing 9-1-1 for fires, injury or any life-threatening emergency incidents.

For non-emergency incidents, contact the City of Greenville’s Fire Department at 937-548-3040.

23. When reporting a fire, what do I tell the dispatcher?

To report a fire, remain calm and provide the dispatcher with the following:

1. Where the fire is located.
2. What is on fire.
3. Who is in danger or trapped.
4. Give brief details about the fire (example: odor, smoke, or flames).

24. When reporting a MEDICAL emergency, what do I tell the dispatcher?

To report a Medical emergency, remain calm and provide the dispatcher with the following:

1. The location of the sick or injured person.
2. What the symptoms are of the injured or ill person.
3. Does the person have a known history of illnesses?
4. Does the person take medication?

25. When reporting a VEHICLE accident, what do I tell the dispatcher?

To report a vehicle accident, remain calm and provide the dispatcher with the following:

1. The location of the accident scene.
2. The number of injuries at the accident scene.
3. Number of vehicles involved in the accident.
4. Report a brief description of the vehicles.
5. Report harmful hazards (gasoline leaks, chemical spills, and wires down).
6. Witnesses should remain on the scene until the EMS unit and Greenville Police and Fire arrive.

26. How does a person become a Greenville Firefighter?

The City of Greenville establishes an eligibility list for the position of Career Firefighter through a Civil Service selection process.

Step1: Application
Applicants must be at least 18 years of age, a United States citizen, possess a valid motor vehicle operator’s license, and possess a high school diploma or G.E.D. (at time of appointment). The Greenville Civil Service Commission will notify applicants of the time and place to report for your examinations.

Step 2: (Phase 1) Written Exam (Phase 2) Physical Capability Testing
The initial testing will be conducted under the direction of the Greenville Municipal Civil Service Commission. Those applicants who score sufficiently high enough will proceed to the next level.

Step 3: Background Investigation
A Personal History Questionnaire will be required from each candidate. Candidates also will sign waivers allowing the Background Officer to conduct an extensive background investigation. At this time, the candidate must submit a high school diploma or G.E.D.

Step 4: Oral Interview
The candidate will be required to go before an Oral Interview Board consisting of Fire Department and Human Resources representatives.

Step 5: Medical/Stress Evaluation
This step will involve a physical examination including vision and cardiovascular stress tests. Candidates must be free of dependence and addiction to narcotics, alcohol or other controlled substances.

Step 6: Appointment
Firefighter candidate names will be submitted to the Safety/Service Director for final selection and appointment to the Greenville Fire Department. Fire candidates will be notified by letter of an appointment date to report to the Fire Department. Fire recruits will be required to successfully complete approximately three months of paid training when they enter the Greenville Fire Department. All trainees will be required to successfully complete a six month probation period from date of fire training certification.

Auxiliary Firefighter:
The Greenville Fire Department also maintains a small force of Auxiliary Firefighters. Interested persons must hold a minimum of Ohio Volunteer Firefighter certification, successfully complete an interview, the physical ability test, background checks and a medical exam.

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General

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1. What is the contact information for the BMV in Greenville?

The license agency is located at 641 Wagner Avenue and can be reached by telephone at (937) 548-7134.

2. Where do I get a garage sale permit?

In the Mayor's office located in the first floor of the City Building at 100 Public Square.

3. Where is the Municipal Building located?

100 Public Square, Greenville, OH

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Income Tax

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1. What is the City of Greenville Income Tax rate and what type of income is taxable?

The income tax rate is 1.5%. Taxable income would include, but is not limited to: qualifying wages, commissions and other compensation (earned or received), payments to a deferred compensation plan, gambling/lottery winnings, self-employment income, house rentals, business profits, farm profits and partnership income. For more information, please call the Income Tax Department at 937-548-5747.

2. Who is required to file a Greenville income tax return?

All residents of Greenville who are 18 years old or older are required to file a yearly return. Also, every business located in or performing services within Greenville is required to file. Non-residents are required to file only when they have income earned within Greenville that is not fully withheld upon or have a business or rental property in Greenville. Returns are required with no regard for the amount of income received or losses incurred.

For more information, please call the Income Tax Department at 937-548-5747.

3. I am not a resident of Greenville, but I maintain a Greenville address as my permanent residence; am I required to file?

Yes. If you maintain a Greenville address as your permanent address you are required to file and report your income. Examples would include college students, military personnel and truck drivers. For more information, please call the Income Tax Department at 937-548-5747.

4. Are students exempt from the tax?

No, being a student has no effect on city tax liability. All residents of Greenville who are 18 years of age or older are required filing returns and paying any tax due. College students attending school in another city, and maintaining Greenville as their legal place of residence, are required to file a return. They would be taxed on income for the entire year.

For more information, please call the Income Tax Department at 937-548-5747.

5. Are retired persons required to pay the tax?

Retirees are not required to pay tax on social security or on income from a qualified retirement plan. However, retirees are subject to the tax on any other type of earned income that they may have such as wages, rentals, farm income, self employment income, etc. If all of your income is from a non-taxable source (i.e., qualified pension, interest, dividends, etc.) you may contact the income tax department to receive an exemption from filing.

For more information, please call the Income Tax Department at 937-548-5747.

6. Do I need to file a Greenville return if I was only a part year resident?

Yes. If you were a resident of Greenville for any part of the year, you are required to file a tax return. If you worked outside Greenville, you can pro-rate your income and will only be taxed on the amount earned while living in Greenville. However, if you worked for a Greenville employer, 100% of those wages would be taxable because you worked inside the city limits. For more information, please call the Income Tax Department at 937-548-5747.

7. I live with and am supported by a family member/friend; do I need to file?

Yes, if you are age 18 or older. The fact that you don’t work or that you can be claimed as a dependent on someone else federal tax return, has no bearing on your obligation to file a Greenville return. For more information, please call the Income Tax Department at 937-548-5747.

8. All my income was from wages that were fully withheld upon; do I still have to file a return since I don't think I will owe any money?

Yes, all residents of Greenville who are 18 or over are required to file a return regardless of the amount of tax, if any, that may be due. For more information, please call the Income Tax Department at 937-548-5747.

9. I reside in Greenville but I am employed in another city and pay tax there; how does that work?

Effective for the tax year 2005, Greenville is giving credit for taxes paid to another Ohio City or Village up to 1.5%. Your employer will withhold the tax for the city you work in and that tax money will remain with your city of employment. If you work in a city with a tax rate of less than 1.5%, you will be required to pay the difference between the two tax rates, to the City of Greenville. If you work in a city with a tax rate of 1.5% or higher, you will not owe Greenville, but being a resident, you will still be required to file an annual tax return.

For more information, please call the Income Tax Department at 937-548-5747.

10. I just moved to Greenville and already you have sent me a questionnaire to fill out. I don't need to file yet so why do I have to send this form in? And why would you want to know my date of birth?

Greenville has mandatory filing, which was enacted by city council. Everyone ages 18 or older is required to file a return with the City of Greenville and we make every attempt to contact new residents as soon as possible. The information on the questionnaire will be used to open a tax account in your name so that you will be on the mailing list to receive a tax return in January. Your date of birth is requested in order that we do not ask anyone to file who has not yet turned age 18.

For more information, please call the Income Tax Department at 937-548-5747.

11. I made all four quarterly payments on my declaration; is it necessary to file a return?

Yes. The quarterly payments are only an estimate of what you think you will make. Your final tax liability will be determined by the total of all W-2 wages in addition to any other taxable income you may have. For more information, please call the Income Tax Department at 937-548-5747.

12. My Greenville tax return has a balance due (line 9) of $10.00, do I need to pay this?

No, we do not collect or refund or credit carry-over any amount that is under $10.01. You still need to file the form, though, even if a payment is not due. For more information, please call the Income Tax Department at 937-548-5747.

13. I owe Greenville City taxes but I am unable to pay my full liability at the time my return is due; should I still file my return?

Yes, you should file your return by the due date whether or not you are able to pay the exact amount of tax that you owe. You will receive a bill for the unpaid taxes along with late payment charges that are due. You may then contact the Tax Department to arrange for payment for the charges shown on the bill. For more information, please call the Income Tax Department at 937-548-5747.

14. Can I file my Greenville tax return electronically?

No. At the present time, Greenville does not have the capability to accept forms filed electronically. It is up to you to file the paper return that you were given by your tax preparer. For more information, please call the Income Tax Department at 937-548-5747.

15. I had a federal extension but got a notice from Greenville that I owed a late filing fee. Why is this?

All extension requests must be received on or before, or postmarked on or before, the due date of the return. Extensions received after that time will be granted the additional time for filing, but you will still be subject to any late charges. For more information, please call the Income Tax Department at 937-548-5747.

16. I am a renter and do not own any real estate in Greenville, do I still have to file a Greenville income tax return?

Yes. All Greenville residents age 18 or over are required to file. It is a misconception that only persons who own real estate are required to pay city income tax. For more information, please call the Income Tax Department at 937-548-5747.

17. Last year my husband and I filed separate Greenville returns; this year we would like to file jointly. Can this be done?

Yes. A husband and wife may, in any tax year, elect to file separate or joint returns. However, we suggest filing joint, for example if you are late you could be charged late fees for two accounts instead of one. It also gets confusing having more than one account. For more information, please call the Income Tax Department at 937-548-5747.

18. What schedules or supporting documents should I attach to my return?

We need documentation to support all income, credits and adjustments shown on your city return. Any federal schedules or forms that contain any information that are included on your city return should be attached. The specific forms needed may vary depending on each taxpayer’s situation. For more information, please call the Income Tax Department at 937-548-5747.

19. How do I know that the federal tax information I submit with my return will remain confidential?

Ordinance number 04-129, Section 9, E of the City of Greenville states: A. Any information gained as a result of returns, investigations, hearings, or verifications required or authorized by this Ordinance shall be confidential and no person shall disclose such information except in accordance with a proper judicial order or in connection with the performance of that person’s official duties or the official business of the municipal corporation as authorized by this Ordinance.

For more information, please call the Income Tax Department at 937-548-5747.

20. Is it possible to amend my estimate during the year?

Yes. You may contact the Tax Department to have your estimate amended, or you can change the amount of tax declared on your form GVQ-1 (quarterly tax statement). For more information, please call the Income Tax Department at 937-548-5747.

21. I live in Greenville and have W-2 wages and also some self-employment income, which is a loss; do I need to show the loss on my Greenville return?

Yes, it must be reported even though it is a loss. Please note that business losses cannot be deducted from W-2 wages in order to lower your tax or to obtain a refund. For more information, please call the Income Tax Department at 937-548-5747.

22. When can I expect my refund?

The city has 90 days from the later of the date your taxes were due or the date your completed refund request is received to review your request. If your return is complete and approved, a refund check will be mailed to you. A refund request is not considered received unless it is complete and all the required information has been provided. For more information, please call the Income Tax Department at 937-548-5747.

23. I'm starting a business, what do I need to do about city taxes?

You will normally have to remit two types of city taxes: the net profits tax and (if you have employees) the employee withholding tax. New businesses should contact the tax office and we will send you a business questionnaire. When completed and returned to the tax office, the questionnaire will assist us in setting up accounts for the forms you will need to file. For more information, please call the Income Tax Department at 937-548-5747.

24. I'm self-employed but my business has not shown a profit; am I required to file a return with Greenville?

Yes. All residents or non-residents conducting business within Greenville must file an annual return and report the net profits or net losses of said business. For more information, please call the Income Tax Department at 937-548-5747.

25. Do you accept credit cards?

No. The forms of payment we accept are cash, checks and money orders. For more information, please call the Income Tax Department at 937-548-5747.

26. Can someone help me prepare my city tax return?

Yes, we have clerks available from 8:00 a.m. to 4:00 p.m. Monday through Thursday and Friday from 8:00 a.m. to 12:30 p.m. who will review your records and assist you in preparing your Greenville city tax return. Note that we will prepare only your Greenville City return (not federal, state or school) and we cannot help you with or prepare returns for other cities. Just bring your federal return and all related schedules including all of your W-2 and/or 1099 forms to our office at 100 Public Square.

27. What are the top ten mistakes people make in filing?

The following reasons are mistakes people make when filing their taxes:


1. Failure to sign returns and checks.

2. Failure to include payment for any balance due.

3. Failure to file an estimate and make all quarterly payments.

4. Failure to advise of address changes.

5. Failure to file return for the year taxpayer moves in or out.

6. Failure to allocate taxes paid when allocating income for move-in/move-out year.

7. Failure to claim the correct amount of estimated payments and taking credit for school tax instead of Greenville City tax.

8. Failure to mail return.

9. Failure to attach W-2 forms and any necessary federal schedules.

10. Failure to use the correct Greenville taxable income.

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Parks

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1. Do I need a fishing license to fish from the creek in the park?

You need a fishing license to fish from Greenville Creek in the park.

2. Do I need a fishing license to fish in the lagoons?

No, a license is not required to fish in the ponds or lagoons.  We ask that you throw back any Tilapia caught as they help to keep our ponds clean.

3. When does the Swimming Pool open?

The city pool opens on Memorial Day and closes the day before the Darke County Fair. Pool hours are 12pm-6pm daily.

4. How do I purchase a pool pass?

Pool passes can be purchased at the park office up to Memorial Day and at the pool on Memorial Day and thereafter. Pool passes are available on this website under “FORMS” All other information is available on the form.

5. How do I reserve a shelter?

Call the park office for available dates and shelters. 937-548-2315. Shelter fees vary according to size.

Shelter house rental forms are available on this website under “FORMS” You may pay in person at the park office or send your payment to the address at the top of the form. If mailing, please enclose payment (check or money order). A receipt will be mailed back to you.

North and South Park Shelters are first come first serve and are not available for rent.

6. Can I rent the Gazebo, the Fort or the Band shell?

The Gazebo is available to rent at $50 per hour.  Call for available dates and times

The Fort is rented out by both the day and overnight.  Daily fees are $75 per day, and overnight is $125.  Call for available dates.

The rental fee for the Band Shell is $75 per hour.  Call for availability.

All three rentals require a reservation form to be filled out.  You may download the form on this website under “FORMS.”

7. Can I reserve the pool for a private party?

Yes, please call the park office for available dates. 937-548-2315. A certificate of liability must accompany your pool application rental agreement. Parties may be scheduled before or after pool hours. (Pool hours are 12am-6pm daily) Please schedule your pool party at least 2 weeks prior to party date. Please see the Park section under Forms to download the agreement. 

8. Does it cost to play Horseshoes or Shuffleboard?

No, it does not. The Horseshoe Court is always open, but please call the park office a week in advance for access to the Shuffleboard Court.

Note: Please bring you own equipment.

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Planning and Zoning

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1. How do I obtain a permit from the City of Greenville.

Please visit our forms center for an entire list of permits and documents related to this. Click here.

2. How do I find out if my building is in the Architectural Review District?

The zoning map shows the area included in the Architectural Review District.

3. What is the first step for development?

Contact the Planning & Zoning Office for a pre-development meeting. All zoning, subdivision, fire, water, sanitary, storm, and right-of-way improvement requirements will be discussed for your site at the pre-development meeting.

4. If I want to replace a fence in the same location, do I need a permit?

Yes, a zoning permit is required if you plan to replace a fence. It will need to meet current zoning regulations.

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Police

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1. Does the department want complaints?

No department likes to receive complaints, but if this department or any of its members have failed to perform their duties fairly or properly, we want to know, this is how problems are remedied and services improved.

2. Will you investigate my complaint?

The Greenville Police Department (GPD) will investigate all complaints, against the GPD or its members. As per the agreement between the City of Greenville and The Greenville Patrol Officer's Association, Section 7.3, states the GPD shall require that all public complaints received against a bargaining unit employee not be anonymous. The Greenville Police Department has the right to investigate any serious anonymous or unsigned complaint, but if no substantiating evidence is discovered, the complaint shall be considered unfounded.

3. Who should I go to first?

The most efficient way to make a complaint is to come to the police station (between 8 a.m. and 4 p.m., if possible) and tell the dispatcher that you would like to make a complaint. The dispatcher will put you in contact with the proper person, based upon a procedure established by the department.

4. Do I have to complain in person?

No, complaints will be accepted by mail or phone, but the employee completing the report may need to get statements and other information from you. Therefore, it is more efficient for the person to come to the station.

5. If I am under 18 years old, do I still have a right to complain?

Yes, but we prefer that you bring a parent/guardian with you when you come to make a complaint.

6. Will I have to write out my complaint?

The Division Commander or Officer-in Charge of the watch is responsible for completing a Public Complaint Form. However, you may be asked to complete a written statement.

7. How closely will you investigate my complaint?

Very closely. We want to find out what went wrong, if anything, and correct the problem so our working relationship with the public can be restored.

8. Can I get in trouble for making a complaint?

Not if you are telling the truth. Prosecution may be considered in cases where the complaint is a malicious or false allegation. It would be legally improper and unethical to even attempt to bring charges against a person who has filed a complaint in good faith.

9. What will happen to the officer?

What happens to the officer depends on the circumstances of the complaint. The Greenville Police Department has a discipline policy, which outlines the types of discipline that can be given to a member of the department. The Chief of Police or his designee may contact you when the investigation is completed.

10. What if I am not satisfied with the investigation?

If you are not satisfied with the results of the investigation, you may contact the City Safety Director, who is the next step above the Chief of Police in the command structure. Other options available are the Mayor, your representative on City Council, or, if applicable, the City of County Prosecutor or a private attorney.

11. Test Question

Test Answer Disorderly Conduct

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Storm Water

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1. What is impervious area?

Impervious area is any hard surface including gravel that does not allow stormwater to be absorbed into the ground. Impervious areas include rooftops, parking lots, driveways and sidewalks.

2. How did you measure the impervious area for my property?

The impervious areas for all non-residential properties (all properties except singlefamily and duplex residential properties) and for a random sample of single-family residential properties were measured using aerial photography through use of a computer mapping software program.

3. What can I do to measure the impervious area myself?

The easiest and most cost effective method would be to first determine the total square footage of your property using the property dimensions. Then, estimate the amount of impervious area on the property (¼, ½ etc.). Multiply your estimate by the total square footage to arrive at and estimated measurement. The most accurate and costly method would of course be to hire a surveyor to measure the impervious area for you.

4. I am not satisfied with the impervious area measurement for my property. What can I do?

We can have one of our engineering technicians verify the accuracy of the measurement for your property. This may take a few days to complete, and I will call you back once the technician completes the verification. Or, I can print a copy of the aerial photography that shows the surfaces that we included in your impervious area measurement and mail that to you to review. Which method would you prefer?

5. What is a stormwater utility?

Just as residents and businesses currently pay a fee for the amount of water they use, and the amount of wastewater they discharge (sanitary sewer bill), property owners in Greenville are being charged a user fee based on the amount of contribution they make to stormwater runoff. That funding will be used for the maintenance, repair and upgrade of Greenville’s stormwater system, and for complying with the EPA’s (Environmental Protection Agency’s) NPDES (National Pollutant Discharge Elimination System) Phase II permit requirements which are part of the 1976 Clean Water Act.

6. Why does the City of Greenville need a stormwater utility?

Much of the original infrastructure is either breaking down, too small, or just simply no longer effective. The City of Greenville currently has no dedicated funding source for stormwater construction, maintenance and repair. The current budget only allows for system repairs and minimal system upgrades. It does not provide funds for preventative maintenance, major improvements or for enforcement of the EPA NPDES Phase II stormwater regulations, which are part of the 1976 Clean Water Act.

A comprehensive program is needed to:
- Improve the water quality of local rivers and streams
- Reduce flooding
- Improve stormwater drainage
- Ensure that the city is in compliance with tough, new regulations required by the U.S. EPA.

7. Why does the City need more money to fix the stormwater system?

The City of Greenville currently does not have a source of dedicated funding for stormwater construction, maintenance and repair. The current budget only allows for emergency repairs. It does not provide funds for preventative maintenance, major improvements or for enforcement of the EPA NPDES Phase II stormwater regulations, which are part of the 1976 Clean Water Act.

8. Isn’t flooding in Greenville just a problem in certain areas of the City?

No. Stormwater-related flooding of basements and streets can occur throughout all parts of the City.

9. Will I get a separate bill for stormwater?

The current utility user at all single-family residences and owners of duplex properties with only one water meter will receive the stormwater charge along with the water/wastewater bill. Owners of duplexes or apartments having more than one water meter will receive a bill for stormwater charges only, even though they don’t currently pay a water/wastewater bill for the property. All business owners will be billed in the same manner, with the stormwater charges being added to tenant occupied properties with one water meter and one water/wastewater bill. A bill for only the stormwater charges will be sent to owners of commercial properties not currently receiving water/wastewater bills and having more than one water meter at the building or group of buildings.

10. Will tax-exempt, non-profit organizations like schools, churches and hospitals be charged for stormwater?

Yes. Much like these organizations now pay for water and sanitary sewer services, they will pay a user fee based on their contribution to the stormwater system.

11. Why can’t we just use existing sewer money to cover stormwater costs?

The money currently collected for providing sanitary sewer service is needed to meet those service needs. In addition, under state law, money collected for sanitary sewer service can only be used for maintenance, repair and replacement of the sanitary sewer system.

12. How much will it cost?

All residential property owners will be charged a monthly rate of $2.95 per month. These rates are based upon an average amount of “hard surface areas” such as driveways and roofs, found on residential properties in Greenville. The average residential property in Greenville has 2,800 square feet of hard or “impervious” surface area.

13. I live in an apartment. Will I have to pay?

The owner of the apartment building or complex will receive the stormwater bill for their entire property. The property-owner could however pass part of that cost along to you depending on the terms of your rental or lease agreement.

14. How much will business property owners pay? How will their rate be determined?

Non-residential property owners will pay based on the amount of hard surface or impervious area on their properties. The impervious area for all non-residential properties in the City was measured using aerial photography and a computer mapping software program.

The residential rate will be used in the calculation for non-residential properties. In the calculation, the flat residential rate equals one “equivalent residential unit” or ERU. One ERU=2,800 sq. feet of hard surface (impervious) area.

Non-residential property owners will be charged based on the number of ERUs of hard surface on their property. For example, if a commercial property has three times as much hard surface area as the average residence (8,400 sq. feet or 3 ERUs), its stormwater charge would be three times the residential rate per month. The rate per ERU that has been approved by City Council is: $2.95 per month per ERU.

15. Why is the amount of hard surface area used to calculate the rates?

Hard surface areas are used because they prevent water from being absorbed into the ground. Hard surfaces create more runoff and increase the rate at which stormwater drains from an area.

16. Is there anything that non-residential property owners can do to reduce their bill?

The City has developed a credits program for non-residential property owners that independently implement measures that decrease stormwater runoff or that has a positive affect on water quality. Application packages are available from the Planning and Zoning Department, on the City’s website, or I can have a package mailed to you. I will need your name and mailing address in order to mail a copy to you.

17. When will I know how much my bill will be?

I can give you the number of ERUs for your property; all I need is your current utility billing account number or property address. Your quarterly charge will be shown on your first bill this summer. However, you can estimate your bill by multiplying the number of ERUs by the ERU rate of $2.95 per ERU per month.

18. What if I don’t agree with the City’s calculation of the amount of hard surface area I have on my property?

You can contact the Safety/Service Director. There is a process in place to review that data with you and make any necessary adjustments.

19. When will rates go up?

City Council approved a rate schedule through the year 2012. Rates will be reviewed again beginning in 2011.

20. Isn’t this just another tax?

No, it is a user fee based on the amount of stormwater runoff a property contributes to the system.

21. I don’t remember voting on this tax. How can the city do this without a vote?

This is not a tax. This is a user fee just like your water and sewer user fee. Under State Law, cities are allowed to set up a user fee for water, sanitary sewer and/or stormwater by a vote of City Council. A referendum or vote of the people is not required under this law.

22. How can we be sure that the money raised will be used for stormwater improvements and not diverted to other projects by the city?

All of the funds raised by the utility will go into a stormwater “Enterprise Fund.” Under state law, money in enterprise funds can only be used for their intended purposes. The City currently has an enterprise fund for its sanitary sewer utility.

23. Won’t this utility create a whole new government bureaucracy?

The stormwater utility will be operated within the City’s current Departments. Only a small portion of the funds will be used for administration. The funds will be used for operations; maintenance of the current system; and capital improvement projects – the actual construction of stormwater infrastructure. The remainder will be used for engineering, planning, public education, and regulation/enforcement expenses.

24. How much money does the city expect the stormwater utility to collect?

The utility will generate approximately $600K per year.

25. How will the money collected for the stormwater utility be used?

Over half of the funds will be used for operations and maintenance of the current system. Remember, very little preventative maintenance is currently being done. A quarter of the
funds will be available for capital improvement projects – the actual construction of stormwater infrastructure. The remainder would go for engineering, planning, public education, and regulation/enforcement expenses.

26. How soon can we expect to see results like reduced flooding?

Faced with an aging stormwater system, the stormwater utility is clearly not a quick fix. It is, however, a first step in solving a long-neglected problem. Residents will see gradual improvements over time.

27. What issues will be addressed first when the stormwater utility is implemented?

The City will first work to ensure that it is in compliance with the new, strict EPA regulations. Crews will then begin tackling the backlog of maintenance needs on the system. Finally, system improvements will begin.

28. How does stormwater affect the environment?

One of the reasons the city is implementing the stormwater utility is to meet tough, new U.S. EPA regulations. In addition to flooding, poor storm drainage also causes water pollution. Uncontrolled run-off contributes to erosion, which causes sediment build-up in our streams and rivers.

Stormwater also picks up a lot of things on its way to area streams and rivers – litter, road salt, lawn and garden chemicals and more. Backyard mechanics that drain oil, antifreeze or gas into the storm sewer pose a threat to the environment.

29. How will the new utility help the environment?

The stormwater utility will provide funding for public education to help reduce pollution. The new utility will also fund testing and strict enforcement of current regulations on erosion and pollution control measures.

30. What happens if the City fails to meet the new requirements and regulations of the EPA?

The city could face fines of up to $35,500 per day per for each violation.

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Street Maintenance

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1. Who do I contact if I am planning any projects that require digging?

You are required by law to call the Ohio Utilities Protection Services (OUPS) at 1-800-362-2764, 48 hours before you dig, excluding weekends and holidays. You are required by law to mark by paint or stakes and maintain the markings until all utilities have been marked. In most cases, anything buried underground that is damaged, repair costs are charged to the person responsible. Notifying and maintaining markings of where you are going to dig will help achieve a safer, delay-free project.

2. When is limb/brush removal?

The City of Greenville will begin limb removal starting April 1st through September 30th for tree limbs 3 inches in diameter and 10 feet long. We ask that any leaves be in a separate pile from tree limbs. Contact the Street Department to schedule pickups on Fridays.

3. When is leaf pickup?

Generally,we will begin the annual leaf removal service the first week of November each year. Leaf pickup will be done on your trash day. Citizens are encouraged to monitor the newspaper and cable Channel 5 for the status of this service. This service is for leaf removal only. Yard debris and tree limbs will not be removed with this service.

4. What is the snow removal policy of the City?

The City of Greenville will plow the streets from curb to curb for any snowfall greater than 2 inches. If this situation should occur, citizens should wait until the City has plowed by their residence before shoveling, this will eliminate the crews from plowing areas that the citizens have already shoveled. Citizens are encouraged to park their vehicles in their driveway or alley where possible until their street is plowed from curb to curb.

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Transit

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1. How do I book a trip?

You can simply call our scheduler at 937-547-1811. Greenville Transit System (GTS) will provide you with a pickup time as close to your request as possible. We will look at current appointments and drop-off locations and match your request with those already scheduled. To increase our ability to serve you, there will be times when your trip will be combined with other already scheduled trips on the same vehicle. In this manner, GTS can take more riders to where they want to go.

Your scheduler will work hard to schedule your trip; however, there may be times when we are unable to schedule your trips as conveniently as you may wish, in extreme cases, we may be unable to schedule your trip for that day or time. To avoid this, please try to schedule your trips early.

2. What happens if I schedule a ride and am unable to make it?

No Show Policy No shows cause service delays and denial of service to other clients as well as being costly. A no show is when a client does not cancel within a half-hour of the scheduled time or does not appear within 5 minutes of the vehicle’s arrival. These can result in a suspension of the client’s privileges. A copy of our no show policy is available upon request. Give us a call at 937-548-0437 for more information.

3. Why does the scheduler need my personal information?

First time callers will be asked to provide information needed for the dispatching software. This will make your future reservations quicker and more efficient.

4. How do I qualify for the ½ price elderly / disabled fare?

To qualify for the ½ price fare, you must be over the age of 65 or have a ½ price application along with proof of disability on file with us. For more information, please call 937-548-0437.

5. How do I get an application?

Only those under 65 with a disability need to apply. The application is issued at the Greenville Transit Building located at 1425 KitchenAid Way in Greenville, or you can send the application and proof of disability by mail or by fax at 937-548-1704.

6. Can the driver help me into my house?

Greenville Transit System is a curb-to-curb service with door to door service upon request when scheduling your ride. We will assist in the loading and unloading of the vehicles including wheelchairs, walkers, groceries, etc. Drivers are never permitted into private homes. For more information, please call 937-548-0437.

7. What if I need assistance beyond the vehicle?

If you need the assistance of an aide, one may ride along at no additional charge; however care will be their responsibility except for loading and unloading. Please inform the scheduler when you make your reservations if an aide will be traveling with you. There is no escort service available. For more information, please call 937-548-0437.

8. Do I have to wear my seat belt?

Greenville Transit System requires everyone to wear seat belts. Drivers are trained in the 4 point wheelchair securement for standard wheelchairs.

9. What if my wheelchair is oversized or I use a scooter?

Oversized wheelchairs, motorized wheelchairs and scooters create a unique problem in securement and safety and our drivers will do everything possible to secure them in a safe fashion. Our lifts are designed with a weight capacity as well as a size capacity and we will only transport those that can safely be lifted on our vehicle lifts and safely secured.

10. What is a private contract?

Greenville contracts with different organizations and agencies to provide transportation to their clients whose fare is paid by the organization. Because private contracts are at fully allocated costs and are not subsidized, private contracts are guaranteed rides and are offered door to door service. It is premium service at a premium price and help to meet local funding requirements. For more information, please call 937-548-0437.

11. Why do I have to pay so much for county service?

We receive no funding from the Darke County Commissioners and therefore the county rate is not subsidized. The rate for County service is $1.00 per mile from pick-up point to drop-off point, regardless if either the drop-off or pick-up is located in the Greenville City limits.  County service is available Monday thru Friday 8:00 am to 4:30 pm if a driver is available.

12. How do we provide service?

Greenville Transit System is a public transit system funded in part by the Federal Transit Administration, the Ohio Department of Transportation, the City of Greenville, and users like you. Additional funding is provided by contracts with agencies to provide the transportation necessary to maintain their programs. We provide City service with limited County service, utilizing a demand responsive transit system. For more information, please call 937-548-0437.

13. How does the Demand Responsive Transit System work?

Because Darke County is rural in nature, there is no need for a fixed route based transit system. Greenville Transit System (GTS) is a demand responsive transit system within the City of Greenville. We provide service with fully equipped vehicles that meet all Federal and State standards for accessibility, and cost effectiveness. We provide service based on the demand for trips each day. GTS responds with vehicles to meet the demand with the most cost effective scheduling we can achieve. Because our service is based on demand, each day is different; each driver and vehicle may have a different area of the City and different clients to pickup and transport to their destination.

For more information, please call 937-548-0437.

14. What is our Packages & Bags Policy?

Packages and bags are welcome, however, they must be under the control of the passenger. The driver is under no obligation to assist in the loading or unloading of packages. Clients that require special assistance with their personal requirements may provide a personal care attendant to assist with personal special requirements. We suggest anyone with more shopping bags than can sit on their lap, use a personal shopping cart. For more information, please call 547-1811.

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Utility Billing

Show All Answers

1. Can I pay my utility bill online?

Yes you can by utilizing our online utility bill pay portal.

2. What do I need to create an account for online utility billing access?

1) Your last utility bill
2) An email address
3) A password that you create
4) A recovery questions/answer that you create Get Started

3. How do I delete my online utility billing account?

To delete your account simply contact the Billing Office at (937) 548-1815 and one of the clerks will be more than happy to assist you. Contact Information

4. How do I setup/access my online utility billing account if I don't have a computer?

There will be a computer provided in the Billing Office for your use to make payments and check account information.

5. Do I need an online utility billing account if I still want to pay in person?

No. The online account is there so you can view account activity, usage detail, view/print your bill, and make payments. Just because you have an online account, doesn't mean you are obligated to pay your bill online.

6. How secure is online utility billing?

Utility billing is hosted by Creative Microsystems, Inc our software provider for our in-house billing system. All payments are processed by Official Payments, a leading provider of electronic payment solutions for the IRS, states, municipalities, colleges and universities nationwide. Both companies adheres to strict industry standards for payment processing and data protection.

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Water

Show All Answers

1. How do I obtain a copy of the latest Water Quality Report?

The City of Greenville Water Quality Report is available online.

2. What are the current water rates?

WATER CHARGES (EFFECTIVE JANUARY 2016 BILLING)

RESIDENTIAL/COMMERCIAL/INDUSTRIAL MINIMUM BILL
5/8-inch meter 0 - 10 billing units $33.70
3/4-inch meter 0 - 10 billing units $55.91
1-inch meter 0 - 10 billing units $85.86
1 1/2-inch meter 0 - 10 billing units $175.76
2-inch meter 0 - 10 billing units $301.20
3-inch meter 0 - 10 billing units $660.73
4-inch meter 0 - 10 billing units $1,166.30
6-inch meter 0 - 10 billing units $2,598.76
8-inch meter 0 - 10 billing units $4,621.06

Any additional units above 10: $2.94 per unit

1 cu. ft. = 7.5 gal.
10 cu. ft. = 75 gal.
100 cu. ft. = 750 gal.
100 cu. ft. = 1 billing unit

3. Who do I report Sanitary Sewer Complaints to?

Please report all Sanitary sewer complaints to the Greenville Street Department at 937-548-2215 between the hours of 7 a.m. and 3 p.m. and Greenville Dispatch 937-548-1103 after business hours, BEFORE hiring a plumber. The city will not honor any claim for work done on owners sanitary sewer lateral.

4. What are the current sewage rates?

SEWER CHARGES (EFFECTIVE SEPTEMBER 2012 BILLING)

RESIDENTIAL MINIMUM BILL
5/8-inch meter 0 - 10 billing units $30.40
3/4-inch meter 0 - 23 billing units $69.92
1-inch meter 0 - 40 billing units $121.60

COMMERCIAL & INDUSTRIAL MINIMUM BILL
5/8-inch meter 0 - 10 billing units $30.40
3/4-inch meter 0 - 41 billing units $124.64
1-inch meter 0 - 73 billing units $221.92
1 1/2-inch meter 0 - 162 billing units $492.48
2-inch meter 0 - 368 billing units $1,118.72
3-inch meter 0 - 807 billing units $2,453.28
4-inch meter 0 - 1433 billing units $4,356.32
6-inch meter 0 - 2688 billing units $8,171.52
8-inch meter 0 - 4878 billing units $14,829.12

Any additional units above minimum: $3.04 per unit

1 cu. ft. = 7.5 gal.
10 cu. ft. = 75 gal.
100 cu. ft. = 750 gal.
100 cu. ft. = 1 billing unit

5. What are the current tapping fees?

WATER and SEWER TAPPING FEES (EFFECTIVE 9-20-2022)

TAP SIZE WATER FEE SEWER FEE
3/4" $900.00 $1,350.00
1" $1,050.00 $1,575.00
1-1/2" $3,800.00 $3,375.00
2" $4,000.00 $4,050.00
4" $6,000.00 $9,000.00
6" $10,000.00 $15,000.00
8" $12,000.00 $18,000.00
10" $16,000.00 $24,000.00

ADDT'L.UNITS $600.00 $900.00

6. Water Rate Comparison

COMPARISON OF WATER/SEWER/STORM RATES

Arcanum charges a residence $199.85 for the same amount of usage/service that Greenville charges $72.95.

New Madison charges a resident $231.00 for the same amount of usage/service that Greenville charges $72.95.

Versailles charges a residence $130.42 for the same usage/service that Greenville charges $64.10, they do not have a storm fee.

Union City IN charges a residence $224.26 for the same usage/service that Greenville charges $72.95.

Ansonia charges a residence $189.00, (quarterly) they do not have any meters, this is an unlimited amount of water, no storm fee. Monthly water fee is $31.00 and monthly sewer fee is $32.00.

COMPARISON OF MINIMUM BILLS

Greenville’s QUARTERLY is $72.95 for water/sewer/storm, this provides 1000 cu. ft. or 7,500 gallons per 90 days. Water $33.70, sewer $30.40 storm $8.85.

Arcanum’s MONTHLY is $66.15 for water/sewer/storm, this provides 167 cu. ft. use per month. They have flat fees of $22.00 towards sewer debt/monthly. Water $14.39, sewer $26.76, storm $3.00.

New Madison’s MONTHLY is $75.00 for water/sewer/storm, this provides 2000 gallons use per month. Their $27.00 monthly water rate includes $4.00 going into a future projects fund. Water $27.00, sewer $45.00, storm $3.00.

Versailles’ QUARTERLY is $76.16 for water/sewer, this provides 300 cu. ft. per quarter. Water $37.18, sewer $38.98. Charge per 100 cu. ft. over is $4.15 water and $3.60 sewer.

Union City, IN MONTHLY is $73.00 for water/sewer/storm for 3 units. They did not break down charges for water/sewer. Storm is $3.10/monthly.

Ansonia’s QUARTERLY is $189.00 for water/sewer for unlimited use, no meters. Monthly water charge is $31.00 and sewer charge is $32.00.

7. Comparison of Rates

COMPARISON OF WATER/SEWER/STORM RATES

Arcanum charges a residence $199.85 for the same amount of usage/service that Greenville charges $72.95.

New Madison charges a resident $231.00 for the same amount of usage/service that Greenville charges $72.95.

Versailles charges a residence $130.42 for the same usage/service that Greenville charges $64.10, they do not have a storm fee.

Union City IN charges a residence $224.26 for the same usage/service that Greenville charges $72.95.

Ansonia charges a residence $189.00, (quarterly) they do not have any meters, this is an unlimited amount of water, no storm fee. Monthly water fee is $31.00 and monthly sewer fee is $32.00.

COMPARISON OF MINIMUM BILLS

Greenville’s QUARTERLY is $72.95 for water/sewer/storm, this provides 1000 cu. ft. or 7,500 gallons per 90 days. Water $33.70, sewer $30.40 storm $8.85.

Arcanum’s MONTHLY is $66.15 for water/sewer/storm, this provides 167 cu. ft. use per month. They have flat fees of $22.00 towards sewer debt/monthly. Water $14.39, sewer $26.76, storm $3.00.

New Madison’s MONTHLY is $75.00 for water/sewer/storm, this provides 2000 gallons use per month. Their $27.00 monthly water rate includes $4.00 going into a future projects fund. Water $27.00, sewer $45.00, storm $3.00.

Versailles’ QUARTERLY is $76.16 for water/sewer, this provides 300 cu. ft. per quarter. Water $37.18, sewer $38.98. Charge per 100 cu. ft. over is $4.15 water and $3.60 sewer.

Union City, IN MONTHLY is $73.00 for water/sewer/storm for 3 units. They did not break down charges for water/sewer. Storm is $3.10/monthly.

Ansonia’s QUARTERLY is $189.00 for water/sewer for unlimited use, no meters. Monthly water charge is $31.00 and sewer charge is $32.00.